Informed consumers are essential to the fair and efficient functioning of electronic communications markets. In well-functioning markets, consumers are able to compare service plans and pricing and switch between services. For consumers to make informed decisions, they need to understand the price and quality of their options. Therefore, they need to be provided with factual information on which to base their choices.
In Slovenia, consumers do not have access to independent advice and guidance to help them make informed decisions about communications products and services and to choose between service providers. They even do not have access to accurate, comprehensive and up to date pricing and service plan information provided in one place.